Terms and Conditions
This is the website of The DeHavilland Flying Academy Ltd. The information on our website is intended for people in the United Kingdom. It is not for use by any person ougtside of the United Kingdom.
The website and services
We may amend the content or availability of any of the information available through this website, including changing these terms and conditions and adding additional services. Where possible we will give you reasonable notice of any change by indicating it on this website.
You are responsible for the computer equipment and software used to access this website and for all telephone, internet service provider and other costs incurred in accessing and using this website.
You are only permitted to use this website and the services available through it for your own personal, non-commercial purposes.
Disclaimer
We use all reasonable efforts to ensure that the information contained on this website is current and accurate as at the date of publication. However, we can give no warranties, whether express or implied, as to the reliability, accuracy or completeness of the information.
No liability is assumed for any use of the information available on this website.
We take all reasonable steps to ensure the security of the website and your personal information, and to comply with all relevant laws and regulations. However, we cannot give an absolute guarantee of security in view of the website’s accessibility.
Internet email cannot be guaranteed and is not secure. We recommend that you do not send any confidential information to us by email. If you choose to send any confidential information then you do so at your own risk. Instructions sent by you via email, and to this website, are processed exclusively at your risk.
We use every reasonable effort to maintain the availability of this website but cannot guarantee this.
Disclaimer of third party information and websites
This website may contain articles, advice or statements from third parties. We make no representation as to the accuracy, completeness, timeliness or suitability of such information, and we will not keep it up to date. There are links to websites of various third parties. We are not responsible for any information or services available through such sites. Any use made of such information is at your own risk. Some of the information contained on this website may also have been prepared or provided by third parties and may not have been verified by us. We hereby exclude any liability arising out of any preparation or provision of such information for this website and make no warranty as to the accuracy, suitability or completeness of any such information.
Copyright
Except where indicated otherwise, all information, text and images are our exclusive property. You are only permitted to print, copy, download or temporarily store extracts from this website for your personal use, provided that you do not change or remove any copyright notices. All intellectual and other property information shall continue to be held by us and no rights of any kind in it shall pass to you.
Your use of this website
You agree that you will not: place on this website any information that is abusive, illegal, libellous, pornographic, discriminatory or otherwise offensive; send or place any information that contains a virus or otherwise harmful content; or interfere with the operation or content of this website. Any attempt to damage this website may be illegal and we reserve the right to seek damages from any such perpetrator.
Communications
Communications sent by us to you by email will be deemed received by you immediately upon sending. We will not be obliged to seek any acknowledgement of receipt from you in respect of such emails. We will not be liable to you for any delay or failure of delivery (for whatever reason) of any such email. If we have addressed such communications to your email address, then we will not have breached any duty of confidentiality owed to you, even if they are seen by any other person as a result. Communications sent by you to us by email will be deemed received by us upon actual receipt by a system under our control.
Miscellaneous
These terms and conditions are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts.
If any term or provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms or provisions, but such term or provision will be deemed modified to the extent necessary to render such term or provision enforceable.
Security
We take the security and privacy of your information very seriously. The measures that we apply are explained in this security statement and our privacy policy. The most up-to-date security measures in current commercial use have been established to ensure you can use this website with the utmost confidence.
We have established effective host, firewall and intrusion detection security measures through the use of industry-standard, third-party security tools.
All data communications are protected through the use of Secure Socket Layer (SSL) technology. This encrypts the information passed over the internet to ensure no one else can read or change it.
When you visit an area of this website that is secured with SSL, this website will automatically send you its registration certificate. Internet browsers, such as Microsoft Edge or Google Chrome, show you a website is secure by displaying an unbroken key or padlock symbol at the top of the browser window. You can click on this symbol to reveal our registration certificate which has been issued by Let’s Encrypt, a leading certificate authority.
Booking Terms and Conditions
The DeHavilland Flight Academy Ltd – Registered in England & Wales 12715062
Booking
By purchasing a product or service on www.dehavilland.ltd you enter into an agreement with us and will be subject to our terms and conditions. It is the responsibility of the Voucher holder to ensure that the activity is booked within season bearing in mind that this may end before the expiry date of the Voucher. Once You have booked Your activity, you are bound by the terms and conditions. You must book and take your experience before the expiry date of the voucher.
Availability
No guarantee can be made as to availability of the activity on any day. We advise that the Voucher holder books as soon as possible before the preferred date. Flying activities are only available at weekends. Activities normal operate from White Waltham only. Should an activity become unavailable we will endeavour to inform You of this as soon as possible and offer an exchange or a refund to the purchaser of the Voucher. This will be the limit of Our liability and We will not be liable for any other costs incurred by the Voucher holder such as travel or accommodation.
Pricing and Price Promise
Please note that the prices and offers advertised on the Website may be changed from time to time. In the event of an activity being issued or processed at an incorrect price, we will advise the Voucher holder and offer either a full refund or for them to pay/receive the balance in price to their account. If the purchaser of a Voucher finds the identical product on sale from another supplier at a lower price within seven days of the purchase date and the experience is conducted within a 25-mile radius of White Waltham Airfield (excluding sales, special offers, time and date bookings and other promotions), we will match the price advertised.
Discounts and Promotions
We reserve the right to limit the use of discount codes to certain activities, price ranges and times. Most discounts and promotion codes have limitations; We are not always able to display the full terms of such discounts on smaller advertisements. Some discount codes apply to the whole checkout basket total others are service specific. Only one promotional code may be used at any time. You will be advised in the basket page if Your discount code may be applied to Your purchase. Please contact Us if You have any questions in relation to discount codes. When a discount code has been used for the original purchase, the value of the credit will be based on the amount paid, not on the pre-discount value of the Voucher. Please note that all promotional codes are for new online orders only and cannot be used in conjunction with an exchange or existing Voucher.
Security of Payment
Our Vouchers are not covered by the Financial Services Compensation Scheme. In the unlikely event of The DeHavilland Flying Academy becoming insolvent, some or all the credit on the Vouchers and/or tokens may not be available to spend. However, if You made Your purchase using a Visa Credit or Debit card or a MasterCard Credit card, you may be able to make a claim under the protection offered by Visa or MasterCard; please read the terms and conditions of Your Visa Credit or Debit card or a MasterCard Credit card.
Restrictions
Flying activities have several restrictions or limitations which may include limits on height, weight, and age. Please check all the information provided to ensure that the activity is suitable for the recipient. If You or the participant have any questions, please check with us before booking Your activity. Participants are required to be medically fit and well and must be physically capable of entering and exiting the aircraft without significant assistance.
Experience Descriptions
Whilst every effort is made to provide accurate details of the activities available, the duration of such activities given on the website should be used as guidelines only. We cannot be held liable for delays or equipment breakdowns – these occur from time to time and are expected when operating vintage aircraft. These descriptions should therefore be taken as a guide only and do not form part of the contract.
Booking Life
Vouchers are usually valid for 12 months from the date of purchase (unless otherwise stated) and shall become invalid 12 months from the date of purchase.
Vouchers may be extended for a further 12 months on payment of an admin fee of £10 plus any increase that may have taken place for that activity since the original date of purchase under exceptional circumstances and upon request. Please note that some Vouchers cannot be extended; this will be stated on the Voucher. PLEASE NOTE: You must book and take your experience before the 12 months elapses from the date of purchase.
Cancellation
Waiting time may be necessary with all activities, especially as some are weather dependent. There is also the possibility of short notice cancellation due to reasons such as the weather, mechanical problems, staffing issues or other unforeseen circumstances beyond our control. If the activity is cancelled, the participant should re-book with us as soon as possible. We will not be liable for any costs such as travel, or accommodation incurred by the participant in such circumstances. Once booked, if You cancel without giving the required notice under the terms and conditions, your activity may be forfeited.
Refunds
Refunds can be requested within 14 days of purchase unless the activity has already been booked. Refunds after this period will be at Our sole discretion and will be subject to a £20 or 20% (whichever is greater) fee. Note that refunds can only be made to the purchaser. Refunds will not be made to a Voucher holder who is not the purchaser, or any third party. Should an activity or specific location become unavailable We reserve the right to provide an exchange or a full refund to the original purchaser, this will be the limit of Our liability and We will not be responsible for any costs incurred such as travel or accommodation.
Limitation of Our Liability
As clearly stated above, by purchasing and booking Your activity, you will be subject to the terms and conditions stated herein, including restrictions and cancellation. We are the sole provider of activities and experiences however we may rely on a third-party supplier for some services, suppliers of aircraft and providers of carriage by air used in the activities. We will ensure that only suitably qualified and experienced pilots are used in the delivery of our services. We are however not responsible and cannot be held liable for the safety standards or performance of individual pilots or third-party suppliers of equipment or aircraft. Any loss or damage suffered by You whilst participating in the activity for which the pilot and or operator is solely responsible.
Where services are supplied directly by The DeHavilland Flight academy (aircraft owned and operated or pilots and crew employed or contracted by The DeHavilland Flight Academy) we will ensure that all insurances, qualifications, aircraft safety standards and operating standards are maintained to the highest level.
Indemnity, Waivers and Cancellation Insurance
Activities may require the completion of an indemnity form before participation. You may also be required to sign a Waiver of Liability with the Supplier in relation to any risks of injury.
Safety and Insurance
By taking part in a vintage flying activity or pilot training in a vintage aircraft, you accept the existence of an element of personal risk. Personal insurance policies vary in their coverage and may exclude activity. It is advisable to check Your insurance company in advance.
The DeHavilland Flight Academy has its own liability insurance and a copy can be supplied upon request. Most activities will rely on participants following instructions to comply with health and safety, please follow these carefully. We reserve the right to withdraw or end an activity if participants are deemed to be a danger to themselves or others.
Personal Data
The Data Protection Act requires Us to inform You that We hold information You provide on systems. You acknowledge that You will be providing Us with Your personal information when making bookings for activities. We will not provide these details to any other organisation when You book your activity/activities with. We use the information primarily for the provision of providing You with activities for related purposes, including updating and keeping Our records up to date. Our use of that information is subject to Your instructions and the Data Protection Act. Please refer to our privacy policy. The DeHavilland Flight Academy is registered with the Information Commissioners Office and a copy of our certificate can be supplied upon request.
Children's Issues
The Web Site is not directed to children under thirteen (13) years of age, and children under such age must not use the web site or services offered on it to submit any individually identifiable information about themselves.
Copyright
The materials found on the Web Site are protected by United Kingdom and other copyright laws. The selection, arrangement, and presentation of all materials (including information in the public domain), and the overall design of the Web Site are copyright © Paul Green. Permission is granted to view and print materials from DeHavilland for the non-commercial purpose of viewing, reading, and retaining for reference. Any other copying, distribution, retransmission or modification of information or materials on this site, whether in electronic or hard copy form, without the express prior written permission of Paul Green is strictly prohibited.
No Warranties
DeHavilland.Ltd does not make any express or implied warranties, representations, or endorsements whatsoever (including without limitation, the implied warranties or merchantability or fitness for a particular purpose) regarding the website, the materials, any products, information, or service provided through the website, or any sites listed therein, and the website will not be liable for any cost or damage arising either directly or indirectly from any such transaction. The website does not warrant that it will be uninterrupted or error-free or that defects in it will be corrected. The Website is provided on an “as is, as available” basis.
In no event will the web site or its members, managers, officers, employees, agents and the assigns of the same be liable for (1) any incidental, consequential or in-directed damages (including but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the website, the materials or any information, or transactions provided on the web site or downloaded from the website, even if the web site or its authorised representatives have been advised of the possibility of such damages, or (2) any claim attributable to errors, omissions or other inaccuracies in the web site, the materials and/or listings or information downloaded through the website.
Indemnification
You agree to indemnify, defend, and hold harmless the Web Site and its members, managers, officers, employees, agents, and the assigns of same, from and against all loss, costs, expenses (including reasonable attorneys' fees and expenses), claims, damages and liabilities related to or associated with your use of the Web Site and any violation of this Privacy Policy by you.
Complaints
The easiest way of resolving a complaint is to address them on the day with a member of the team. If Your complaint cannot be resolved on the day, please send details to us at Ops@DeHavilland.Ltd, including your Name, contact email address and telephone number, date of booking, date of the activity, who You spoke to on the day and the nature of your complaint. We will endeavour to respond to your complaint within 72 hours.
Applicable Law
These Terms shall be governed by and construed in accordance with English law. The Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning any matter arising from these Terms.
Contact us
If you have any questions, or if the information we hold about you is incorrect, please Contact us.
